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Analyzing the Efficient Execution of In-Store Logistics Processes in Grocery Retailing - The Case of Dairy Products

2013-8-2, Reiner, Gerald, Teller, Christoph, Kotzab, Herbert

In this article, we examine in-store logistics processes for handling dairy products, from the incoming dock to the shelves of supermarkets and hypermarkets. The efficient execution of the in-store logistics related to such fast-moving, sensitive, and essential items is challenging and crucial for grocery retailers' sales, profits, and image. In our empirical study, we survey in-store logistics processes in 202 grocery supermarkets and hypermarkets belonging to a major retail chain in central Europe. Using a data envelopment analysis (DEA) and simulation, we facilitate process benchmarking. In particular, we identify ways of improving in-store logistics processes by showing the performance impacts of different managerial strategies and tactics. The DEA results indicate different efficiency levels for different store formats; the hybrid store format of the small hypermarket exhibits a comparatively worse performance in the analyzed execution of in-store logistics processes. The process simulation analysis reveals that the strategic and tactical design of in-store logistics processes (such as store locations/layouts, capacity management, reorder time, order period, and safety stock factors) lead to substantial service performance improvements (such as higher on-shelf availability combined with reduced inventory obsolescence costs). The results also show marginal improvements in the performance figures when delivery delays and damage to products are reduced.

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Verkaufsstellenlogistik als Intra-Logistiksystem des Handels-konzeptionelle Entwicklung und empirische Leistungsüberprüfung

2006, Kotzab, Herbert, Reiner, Gerald, Teller, Christoph, Schedlitz, Peter, Buber, Renate, Reutterer, Thomas, Schuh, Arnold, Teller, Christoph

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Description and Evaluation of Instore Logistics Processes

2009-4-10, Kotzab, Herbert, Reiner, Gerald, Teller, Christoph, Wood, Steve

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Is there a right research design for your supply chain study?

2005, Seuring, Stefan, Müller, Martin, Reiner, Gerald, Kotzab, Herbert, Seuring, Stefan, Müller, Martin, Reiner, Gerald, Kotzab, Herbert

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Beschreibung, Analyse und Bewertung von Instore-Logistikprozessen

2007-11-3, Kotzab, Herbert, Reiner, Gerald, Teller, Christoph

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Instore-Logistik als neuralgischer Brückenkopf einer Supply Chain - Modellbildung, empirische Bestandsaufnahme und Simulation

2005, Kotzab, Herbert, Reiner, Gerald, Teller, Christoph, Lasch, Rainer, Janker, Christian